Frequently Asked Questions
Everything you need to know about your Arctic Cool performance gear.
How does the cooling technology in Arctic Cool apparel work?
Our proprietary HydroFreeze X technology uses a specialized fabric blend that wicks moisture away from the skin and disperses it throughout the garment. As air circulates, the evaporation process creates a cooling effect that lowers your body temperature during intense physical activity.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for those who need their athletic gear sooner.
Can I return or exchange my gear if it doesn't fit?
Yes, we offer a 30-day hassle-free return and exchange policy. Items must be in their original, unwashed condition with tags attached to qualify for a full refund or exchange.
Do your shirts provide sun protection for outdoor sports?
Absolutely. Most of our performance apparel is rated UPF 50+, blocking 98% of harmful UV rays to keep you safe during long runs, hikes, or outdoor training sessions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How should I care for my Arctic Cool garments to ensure longevity?
To maintain the integrity of the cooling fibers, we recommend machine washing in cold water with like colors. Avoid using fabric softeners or bleach, and tumble dry on low heat or hang dry.